Run Book

Run Books are often used in information technology departments of commercial companies as a reference for system administrators. Below you will find a sample Run Book to help you get started creating your own Run Book.

Compiling a Run Book when switching I.T. service providers or make any significant changes to your network can often become a rewarding document to have. It is a good idea to be sure all of your account information is current and correctly documented. Most information technology service providers keep a “Run Book” and in some cases don’t share it with the customer unless requested. It is a good idea to request one from your network service provider at frequent intervals. It should include all of the necessary account login information to various systems and servers as well as a layout or description of each network device on the network and its role on the network.

We recommend that all of our clients request one at frequent intervals through out the year. If your existing provider does not use a Run Book or can not provide one to your company you can use the following example as a starting point and expand to fit your business from here.

A Run Book is a routine compilation of the procedures and operations being made by the administrator or operator of a system or network. Please be sure to expand from this example to include everything on your own network to be sure nothing is missed. Most Run Books you will find will contain more detailed information than what is listed below.

Sample Company Run Book:

( in this example the example company has a few servers and about 50 workstations )

Company name and Domain names ABC Sales abcsalesunion.com abcsalesunion.biz

Registrar: www.pairnic.com Login = abcsalesusername / abcpassword8r4912

Internet Service Provider = Sprint – Login www.sprint.com/customerlogin

abcuser / abcpassword8r4912

Public IP’s – 74.261.81.101 – 74.261.81.105

Gateway = 74.261.81.100

DNS = 74.261.88.91, 74.261.88.92

Customer Support Number 1-800-283-3900 – Customer Account number 782912934JAS

Secret Pin = 8502

Accounting Software Support: xyz software customer support account no. 294592

Web Hosting services: xyz web hosting 1-800-111-1111 login = admin32 / 2303jksdkl

Email Hosting services: Appriver Support 850-932-9900 login = admin28 / 30ioxjjeaJ

Pop boxes, pickup mail at mail.abcsalesunion.com on port 110

Exchange boxes, pickup at exchange.abcsalesunion.com

Webmail access at webmail.abcsalesunion.com

On-Site Equipment:

Firewall/Router: Cisco 1841

LAN = 192.168.261.1

WAN 74.261.81.101

NO DHCP Service running – Syslog server = 192.168.261.5

Cisco Support contract number 20893490120 Registered Email Address abcsalesunion@abc.com

Linux Based Content and email filter server:

LAN = 192.168.261.2

Proxy running on 3028 and 80 management login at https://192.168.261.2 admin / 30t5iO

NO DHCP Service running

Dan’s Guardian Support agreement number 294912034 ( expires 12-12-09 )

Proxy = Apache 7.61 ports 3028 are un-restricted and 80 is filtered

Configuration backed up to \\Fileserver01\linuxbackup\ at 11pm daily

Fileserver01:

Windows 2008 Server Standard – Login = Administrator / kskje9Kk0930#$

Services Running on server,

Domain Controller, DNS, WINS, DHCP, KiWi Syslog for Router

( This server is Domain Controller and acts as a Fileserver and host access to K:\ & U:\ drives and added in 2008 acts as the syslog server for the firewall. )

Data is backed up every night at 11:45pm via tape drive and off-site to datavault service nightly at 2am, all uses are forced off the server via C:\useroff.bat before backup starts. No other services are necessary to stop before backup on this server.

AppServer01:

Windows 2003 R2 Server Standard – local admin local = administrator / jkosi9839sH#3

Services Running on server,

DNS, WINS, SQLServer, Sybase

( This server runs all the accounting software and sales programs. )

D:\dbstop.bat stops all access and softly shutdown all database to prepare for backup at 10pm. Copies of all databases are sent to \\fileserver\database$\backups and off-site via C:\offsite.bat

Workstations:

45 Windows XP Pro – local admin login administrator / 0309sjik

5 Windows 7 Pro – local admin login administrator / 0309sjik

2 Red Hat Linux – local login root / 09w3io

3 Apple Mac’s – local login root / 09w3io

Printers:

HP 8150 – IP address 192.168.261.30 – login = admin / 02os0w

HP 4250 – IP address 192.168.261.31 – login = admin / 02os0w

OKI Color – IP address 192.168.261.32 – login = admin / 02os0w