Frequently Asked Questions

What is a managed service provider (MSP)?

A managed service provider helps businesses manage and maintain their technology. Depending on your needs, our services may include IT support, network and device management, cybersecurity, cloud services, backups, and technology planning.

What types of businesses do you work with?

We work with small to medium businesses nation-wide mostly, we also work with some enterprise businesses and often assist their full time I.T. staff with projects they need help with or simply do not wish to perform. Our services can be tailored to your team, technology, and support needs.

What services do you offer?

Our services include MSP Agreements, Project assistance or even some break/fix instances. We can help with day-to-day technical issues as well as ongoing IT management and planning. See our services page for more details or reach out to us directly.

How does your IT support work?

You can contact us through phone, email, or support portal. We’ll assess the issue, determine the next steps, and provide a rapid response.

Do you provide support to clients in other cities and states?

Yes, frequently. Currently over half of our client base is in other cities and states.

Do you offer support outside business hours?

Yes, Our standard support hours are weekdays 8:30am to 5:pm. However no one can predict when assistance will be needed so we offer after hours response for technical requests and after hours projects can be scheduled when needed.

How much do your services cost?

Pricing depends on factors such as the size of your team, the services you need, and your existing technology. You can review our standard pricing and features on this link and please contact us for a consultation and customized agreement for your business.

Do you require a long-term contract?

Absolutely not. We’ll outline the services, pricing, and agreement length before work begins.

Can you work with our existing IT staff or providers?

Yes and frequently do. We can complement your internal IT team, take responsibility for specific services, or coordinate with existing providers, depending on your needs.

How do you help protect our business from cyber threats?

Our standard MSP agreements include MDR endpoint protection, assistance with email security, employee training, monitoring via SIEM and SOAR log correlation for a watchful eye on your network. Security needs vary, so we’ll discuss what makes sense for your business.

Do you provide data backups and disaster recovery?

Yes, this is an important factor to review on any network, We can review your needs and explain what is backed up, how often, and how recovery works under your plan. We don’t just create a disaster recovery document we test different restore methods and provide disaster recovery documentation that outlines that tested and proven fastest method to restore your network resources.

Can you help us move to the cloud?

Yes. We can help plan and support cloud projects such as Microsoft 365, Google Workspace, cloud hosting, or other services your business would like to know more about.

How do we get started?

Contact us at 770-817-4300 during normal business hours. We’ll learn about your business and technology needs, then recommend the next steps.